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FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
We take pride in working with the best art printers in the industry and that includes our shipping and handling to ensure your artwork arrives carefully wrapped and in perfect condition.
You can use our standard shipping options or expedited shipping in case you need something a little sooner.
Shipping fees are applied based on your location and calculated automatically at checkout. For customers based in Israel, please contact me directly to avoid international shipping fees.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact shmuelshots@gmail.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
All print sales are final. Please contact shmuelshots@gmail.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email shmuelshots@gmail.com.
WHO TO CONTACT?
You can reach out at any time by email at shmuelshots@gmail.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter, Click Here
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You can also follow my social media pages as I"m constantly posting about new work
Instagram: https://www.instagram.com/shmuelshots
Facebook: https://www.facebook.com/shmuelshots
